Volcom Reviews

Quick & efficient.
Express shipping came easily and as I had to return the jacket with a prepaid tag, , the customer service was super nice and they gave my money back straight away.

Do not order anything from Volcom if you think you may need to return it. The returns process is impossible and has left me with items worth over £200 which I do not want.
I tried to follow the instructions given but the UK carriers I.e. DPD/ Hermes etc asked for information which Volcom said they couldn't give me (I was told several times that they did not have the information) I had to return the item without this info and several months later unsurprisingly the item was returned to me as it hadn't been able to be delivered.
I can now see on Volcom's website that they have put on the info I had requested, it was not available when I was returning.
I have tried to contact Volcom via email and phone since receiving the item back but have had zero response, the customer service is awful.

I now don't know how to proceed with my unwanted items, it has been an extremely frustrating process and I will never be ordering from them again. DON'T DO IT.

Item arrived with a hole in it after taking 11 days to arrive. Customer services are slow to respond and have so far only offered a 50% refund. No thanks! I either want a full refund or an item that is wearable!!!! AVOID.

YOUR ORDER HAS BEEN CANCELLED

Just recieved an email that states my order has been cancelled. no reason why, no appology.

It's now thursday, I ordered on monday.
It should have shipped Tuesday, so if it was out of stock, why wasnt I notified then?

Now I have to wait another 3-5 business days for a refund...

Not happy with the service.
The very least I would expect is an appolgy for cancelling

Recieved the Starget winter coat today and it is everything I could have hoped for.

Volcom never disappoints in quality or design.

I actually received another on-line order today for an item of comparable price (not even going to give them a mention) and comparing the quality of the two clothing brands just makes Volcom look that much better.

Superdope!

Very quick and efficient. Bought a coat, it turned out to big. Returned for free and quick refund issued. Will buy from here again.